Ordering from Japan Food Hall

1. Browse your favourite Japanese products

You could use your PC, tablet, or smart phone whenever convenient for you.

2. Add your selected items to your shopping cart

Simply press "add" button on the product page and you can always review your cart on the "Shopping Cart" page.

On the "Shopping Cart" page, you can choose the options when the items are out of stock. If you want to have the replacement, please select "replacement item". If you dont' need it, please select "remove from order".

Also, please note if you are ordering from Highlands and Northern Island, there might be additional delivery charges incurred.

For alcohol drinks, please confirm your are of legal age to purchase the alcohol. See "Terms and Conditions" for more details.

3. Enter customer information, delivery option, payment information, and promotional code

If not done, please enter your account and delivery information. Once you have set up the account, you don't need to repeat everytime. Choose the delivery method from the options presented.

For the chilled items, we request you to choose "Next Day Noon" delivery to shorten the delivery time for best quality. The competitive flat delivery charge is applied for 30kg per box. See "Delivery Information" for different charges for different options and countries.   

VISA, Master, AMEX, and Paypal are accepted for payment.

Don't forget to put the promotional code if you have for further deduction!

4. Place order for completion

Press "Place My Order" for order completion. We start dispatching the orders which are recieved by 10am every day. It meas that if you place the order by 10am in the morning and select "Next Day Noon" delivery, you would recieve your products by next day noon! Any orders recieved after 10am will be dispatched next day.

5. Help?

If you have a problem or a question, please don't hesitate to ask. Our help line is open from 10am to 5pm Mon- Fri. See "Contact Us" for information.